Twitter launched Twitter Stories today. According to Twitter’s blog, each story reminds us of the humanity behind Tweets that make the world smaller. Submit your story by mentioning @twitterstories or by using the hashtag #twitterstories. Include a link to a photo or video that helps illustrate your story to the world. Each month Twitter will… Continue reading Twitter Is Telling Stories About How People Tell Stories On Twitter
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Listening Is Step Number One On The Road To Superior Customer Service
Travelers need an outlet to vent when their hotel, rental car or airline experience goes astray. My Twitter feed, for one, is full of such complaints, which sadly are sorely out of context. I understand the need to vent, but why subject me (and others) to your anger at a particular service provider, when the… Continue reading Listening Is Step Number One On The Road To Superior Customer Service
Make Media Complexities Simple, Make A Lot of Money
I’ve been reading a lot of articles about the lack of talented people willing or able to work in the fast changing advertising business these days. Here’s one point of view from The New York Times: A talent gap is growing between the skills that many new advertising jobs require and the number of people… Continue reading Make Media Complexities Simple, Make A Lot of Money