Listening Is Step Number One On The Road To Superior Customer Service

Travelers need an outlet to vent when their hotel, rental car or airline experience goes astray. My Twitter feed, for one, is full of such complaints, which sadly are sorely out of context. I understand the need to vent, but why subject me (and others) to your anger at [...]

Make Media Complexities Simple, Make A Lot of Money

I’ve been reading a lot of articles about the lack of talented people willing or able to work in the fast changing advertising business these days.

Here’s one point of view from The New York Times:

A talent gap is growing between the skills that many new advertising jobs [...]

Colman’s Is Bullish On Instant Gravy

Yes, Colman’s bull just Moonwalked on international TV.

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